ASSESSMENT ON EFFECT OF TRAINING ON EMPLOYEE PERFORMANCE THE CASE OF SELECTED BRANCHES OF WEGAGEN BANK IN ADDIS ABABA

Abstract

The main purpose of this study is to assess the practices and the effect of overall training on employees’ job performance in Wegagen Bank S.C. The nature of the research design of this study is descriptive survey design. Mixed design (Quan-Qual) is the research method employed whereby, questionnaire, and interview guides were employed as tool for collecting data with triangulation purpose. The research was conducted on selected branches of the bank especially in Addis Ababa. The population of the study enmeshes workers in Wegagen bank. Simple random sampling was used for recruiting 115 respondents to questionnaire with the assumption of homogeneity in terms of working venue and training offer. Though the leading source of data is primary source, the study also integrates and entertains secondary sources as well. In the qualitative design, data was gathered using interview. The survey questionnaire instrument contained three sections such as: training practices, on-the-job training, off-the-job training, and training content. The items for measuring the variables were taken from different sources of various previously used tools. Likert type scales were adapted for constructing questionnaire. Interview guide questions were developed by the researcher. Tabular and percentage demonstrations serve as back up for descriptive presentation of the analysis. Above all, narrative analysis method with logical flow is also executed for qualitative data. The finding has revealed that there are training practices with appropriate content delivery. Training as the effect on capacitating and enhancing skills, attitude, and knowledge. In addition, on-the-job and off-the-job trainings are being given in the bank. Respondents have indicated that the training is being in use for enhancing employee performance. Finally, it was recommended that contemporary training issues and methods should be implemented in addition to empowering trainers.