ASSESSMENT OF EMPLOYEE MOTIVATION IN A CASE OF ETHIOPIAN REVENUE AND CUSTOMS AUTHORITY (ERCA) BOLE SUB CITY SMALL TAX PAYER’S BRANCH OFFICE

Abstract

Motivation is one of the most critical elements in the area of Human Resources Management. Organizations design motivation systems to encourage employees to perform their best in the most efficient way, and also to attract future candidates to apply for specific posts. The purpose of this research is to assess employee motivation in ERCA Bole sub city small tax payer’s branch office. The researcher used both quantitative and qualitative research approaches are used to answer the research questions. The study statistically analyzed data obtained from the survey questionnaire form the employees and interview from managers. The questionnaire survey was undertaken among 160 employees of the organization to analyze their perceptions regarding motivational factors in the workplace. In this study the researcher used descriptive research design with 5 Point Likert scale to measure variables and the data was analyzed through descriptive data analyzing method. The study revealed that, management should use different strategies and policies to motivate employees in the organization. According to the study, it was found out that recognition motivates employees in a higher level and the organization should focus on this factor especially. Financial reward, carrier growth and development, work condition, and job security affects employees on average level to their motivation and the organization should improve in these factors of motivation.