AN ASSESSMENT OF THE PRACTICES OF TRAINING AND DEVELOPMENT IN ETHIOTELECOM

Abstract

The main purpose of the study was to assess current practices and problems of training and development in the case of Ethio telecom. This study used a descriptive type of research and questionnaire, interviews and document review as instrument of data collection. Convenience sampling method was used to select samples from the target population of Ethio telecom staff in head office. The study employed quantitative survey research design to gather data from a total of 140 employees of the Ethio telecom. Semi structured interview was also scheduled to gather the qualitative information from the non - management include both open and closed ended questions. Data would be collected from management through semi-structured interview. In order to assess the existing training and development practice of the Ethio telecom, the study emphasized in Training needs assessment, training delivery methods, evaluation and follow up Challenges during training and development, and attitude of employee towards training and development, and all of them were checked individually on the analysis. After the required data are collected descriptive (i.e., frequency, and percentage) analysis were used to analyze the data using SPSS version 20. The major findings where the organization has Training needs assessment of the company is conducted quite properly and the company using questioner and a direct observation to identify the training needs. Even if most of the training was provided for management than non-management employees of the company, Employees had a positive attitude towards training and development practice of the company. There is a lack of knowledge as input for training need assessment, Training and development programs are evaluated and designed compatible with the actual employee job to be performed and it improve skills, knowledge and attitude of employees which can increase performance and on the job Post-training quizzes, one-to-one discussions, and official certification exams are some ways to measure training effectiveness the company training but the company does not have a follow up mechanisms of after training weather the training was fruitful or not. Thus, in light of the above problems the following recommendations were forwarded. As it is known that in any attempt of the organization to achieve its objectives, planning is believed to be imperative. Therefore, it is suggested that the Ethio telecom should incorporate training needs assessment, appropriate employee after training policy, program and plan. The organization training and development plan should be well communicated to all employees. Evaluation of training and development outcomes should be conducted and included into their operational planning to alleviate the problem of employees training and development practices.