| Abstract: | The purpose of this study was to assess the inventory management system of the Ethiopian Tourist Trading Enterprise. Inventory is a crucial asset in any business firm, organization, large or small industry, or public service. Without inventory items, there is no production or service. Therefore, managing the inventory is an essential part of management. Generally, effective inventory management is the key to the success of any company. So, this study concerns assessing the inventory management of Ethiopian Tourist Trading Enterprise Company to improve the quality of service rendered to its customers. The study employed a descriptive research design method. It contained a qualitative and quantitative component that enabled the researcher to assess the study easily. The study encompasses the main areas of the company's inventory management, including departments and all finance employers. The sampling technique used in the study was the purposive targeted population method. The target population of the population was 5 of the 75 departmental staff members, 5 of the 75 population management staff members selected for interview, and the remaining 75 members for questioners. According to the objectives of the study, the key findings revealed that there is a gap between the purchasing department and the company central warehouse, which may be the reason for excess, idle, and obsolete inventory items. There is a gap in receiving activity in the central store purchasing department due to the dissimilarity of sample purchases and the lateness of receiving documents. There is a gap between the finance department and the central store in recording and document delay, lack of computer technology to control and manage inventory systems, lack of skilled manpower, and the impact of unavailability of inventory items that affect the customer service rendered, which is the reason for waiting for the customer on the list to get production materials like woodwork and handcrafts. The researcher recommended that those problems be solved by improving the inventory management system to better serve customers with quality service rendering activities and consequently, recommendations on the right quantity, quality and timing of material, at the most favorable price conclude the research study. |
