AN ASSESSMENT OF BUSINESS ETHICS AND CSR PRACTICE IN COMMERCIAL BANK OF ETHIOPIA.

Abstract

In today's interconnected world, business ethics and corporate social responsibility (CSR) have taken on a significant role in shaping the way companies operate. This thesis aims to assess the current business ethics and CSR practices in CBE, the challenges and the effects that come with adopting them and the extent to which various ethical business efforts have been consistent and successful, while also identifying areas for improvement. To gain a deep understanding of the topic at hand, this research applied deontological and stakeholder theory and employed a descriptive research design that allowed exploring various aspects in detail. The data collection process involved reaching out to every individual in the target population of 46, ensuring that their voices were heard through a census method. To capture the richness of the participants' insights, the research utilizes a combination of qualitative and quantitative research approaches. Results have shown room for improvement in providing explicit steps for addressing conflicts of interest and employee engagement. Additionally, CBE lacks consistency in communicating its ethical value and CSR initiatives to stockholders and involving them in decision-making processes. Based on the analyzed data, it is recommended to involve employees in ethical decision making and CSR initiatives, ensuring sufficient funds, personnel, and technology available to effectively implement and monitor ethical guidelines and sustainability programs, and regularly reviewing and updating policies is crucial for CBE to keep them relevant and effective, and involve and communicate stakeholders on the CSR initiatives.